The image shows a woman with red hair, wearing a gray sweater and an orange lanyard around her neck, standing in front of a yellow wall. She is holding a pink pen and is writing on a whiteboard with a black marker. On the whiteboard, there is a diagram that appears to be a customer journey map. The map is divided into different sections, each with a different color and a line graph. The woman is looking at the map with a focused expression on her face. There is also a sign on the wall behind her that reads "Visser drachten" which translates to "Customer journey" in English.