The image is a flowchart that shows the flow of information from a visitor to a visitor. The flowchart is divided into four sections, each with a different color and label.

The first section is labeled "Visitor is pleased when she finds out that the interactive screen is a new way to find more information." The second section is titled "The visitor finds the interactive device exciting and adds joy to explore." The third section is labelled "Finds home button". The fourth section has a label that reads "The visitors feels mostly neutral with a bit of disappointed/sad because they don't respond to expectations." The fifth section has an label that says "The device does not live up to her expectations - it is too slow."

There are also two labels on the flowchart, one labeled "Button" and the other labeled "It doesn't respond". The first label on the left side of the flow chart shows that the visitor is already annoyed when coming in, while the second label shows how the device is not responding to the user's expectations.